Privacy Policy
This policy explains, in plain language, what information AIFlow Systems collects through this website, why we collect it, and what rights you have over it. We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles it contains.
1. Who this policy covers
This policy applies to visitors of aiflow-systems.digital, including anyone who reads our guides, uses the contact form, or interacts with cookie preferences on this site. AIFlow Systems operates from Mile End, South Australia, and is the entity responsible for the handling of information described here.
2. What we collect
We collect information in two ways. First, information you give us directly, such as your name, email address and message content when you use the contact form. Second, information collected automatically through cookies, such as which pages are viewed and general technical details like browser type, described further in our Cookie Policy.
We do not knowingly collect sensitive information as defined under the Australian Privacy Principles, and we ask that you avoid including sensitive details in any message sent through the contact form.
3. Why we collect it
Contact form information is used solely to respond to your enquiry. Cookie-based information helps us understand which guides are read and whether the site is functioning correctly. We do not sell personal information, and we do not use it for targeted advertising.
4. How the contact form works
Our contact form opens your own email client rather than submitting data to a server we control. This means the message content is sent from your email account to ours, in the same way any other email you send is handled, and is subject to your own email provider's practices as well as ours.
5. Cookies and similar technology
We use a small number of cookies described in detail on our Cookie Policy page. You can choose which categories to allow through the cookie preference tool available on every page, and you can change your choice at any time.
6. Storage and security
Where information is stored, we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, in line with Australian Privacy Principle 11. No method of electronic storage is completely secure, and we cannot guarantee absolute security of any information transmitted to us.
7. Third parties
This site uses a small number of third-party services for fonts, icons, animations and mapping, such as Google Fonts and Google Maps. These providers may process limited technical data, such as IP address, as part of delivering their service. We do not share contact form content with these providers.
8. Access and correction
Under the Australian Privacy Principles, you may request access to personal information we hold about you, and ask us to correct it if it is inaccurate. To make such a request, contact us using the details below.
9. Making a complaint
If you believe we have handled your information inappropriately, you can contact us directly first. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page reflects the most recent update.
11. Contact us
AIFlow Systems, Level 1/205 Railway Terrace, Mile End SA 5031. Phone: +61 8 8292 6500. Email: info@aiflow-systems.digital.